FAQ
Community Services
How do I submit feedback?
You can email the Fire Chief directly at FireChief@briaroaksfire.com or contact either station to speak with an officer. We will do our best to assist you in resolving the issue. You can also submit a commendation or complaint using this online form.
More Answers About Community Services
Community Services
Can you visit for birthday parties or events?
We love participating in community events when possible! Our firefighters enjoy visiting schools, birthday parties, neighborhood events, and community gatherings to educate the public about fire safety.Visits are subject to availability and may be cancelled if we receive emergency calls. To request a visit, please contact us at least 3-4...
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Community Services
How do I request an incident report?
You can arrange to receive an incident report by filling out our Report Request Form online. If you only need one report and email is acceptable, we will provide the incident report to you free of charge. If multiple reports are needed or if the report must be mailed, then...
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Community Services
Can we paint or decorate a fire hydrant?
Fire hydrants are critical emergency equipment and must remain accessible and visible at all times. Painting or decorating hydrants requires approval to ensure they remain functional and easily identifiable by firefighters during emergencies.If you'd like to participate in a community hydrant painting program, please contact us to discuss guidelines and...
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Grease Fires and Water Do Not Mix
Never throw water on a grease fire — it will cause the burning oil to explode and spread the fire rapidly. Instead, turn off the heat source, carefully slide a lid over the pan to smother the flames, and leave it covered until it cools completely. If the fire is too large to control, evacuate and call 911.
Cooking Fires Are the #1 Cause
Cooking is the leading cause of home fires and home fire injuries in the United States. Unattended cooking is by far the biggest contributing factor. Never leave the kitchen while something is on the stove, and keep flammable items like towels and paper away from the burner.