FAQ

Emergency Response

When should I call 911 vs. non-emergency?

Call 911 for emergencies requiring immediate response:

  • Fire, smoke, or smell of gas
  • Medical emergencies (chest pain, difficulty breathing, severe bleeding, unconsciousness)
  • Vehicle accidents with injuries
  • Any situation requiring police, fire, or ambulance immediately

Call our non-emergency number (817) 295-9539 for:

  • General questions about our services
  • Station tours or community events
  • Non-urgent requests (blood pressure checks, smoke detector help)
  • Follow-up questions about previous incidents

When in doubt, call 911. It's better to call and not need emergency services than to delay during a real emergency.

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More Answers About Emergency Response

Emergency Response
What should I do when approached by emergency vehicles?
When you notice an approaching emergency vehicle, immediately pull to the right and stop. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop, preferably one or two car lengths back from the intersection if possible... Read The Rest
Emergency Response
Why use lights and sirens at night?
The purpose of emergency warning equipment is to let drivers and pedestrians know that an emergency vehicle is on the way to an emergency. Texas state law as well as our standard operating procedures require that our drivers utilize emergency warning equipment during emergency response regardless of the time of... Read The Rest
Emergency Response
Why send multiple vehicles to a fire?
Each fire truck carries a specific complement of equipment and personnel. There are a number of specialized roles that firefighters undertake at the scene of a fire, and firefighting is a very labor-intensive activity. Firefighters must be rotated out periodically in order to change out air bottles and physically rest... Read The Rest
Plan for Pets in Your Escape Plan
Include your pets in your home fire escape plan. Keep collars and leashes near the door for quick access. Place a pet alert sticker on a front window to let firefighters know how many and what types of pets are inside. If you must evacuate without your pet, tell the firefighters immediately.
Fire Extinguishers Have a Shelf Life
Most home fire extinguishers are good for 5 to 12 years, but they lose pressure over time. Check the gauge monthly to make sure it is in the green zone. If the needle is in the red or the extinguisher is expired, replace it. Remember the acronym PASS: Pull the pin, Aim at the base, Squeeze the handle, Sweep side to side.