FAQ
Emergency Response
Why use lights and sirens at night?
The purpose of emergency warning equipment is to let drivers and pedestrians know that an emergency vehicle is on the way to an emergency. Texas state law as well as our standard operating procedures require that our drivers utilize emergency warning equipment during emergency response regardless of the time of day. We also encourage our drivers to use good judgment in determining whether emergency response is necessary in an effort to limit any inconvenience to the public.
More Answers About Emergency Response
Emergency Response
What should I do when approached by emergency vehicles?
When you notice an approaching emergency vehicle, immediately pull to the right and stop. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop, preferably one or two car lengths back from the intersection if possible...
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Emergency Response
When should I call 911 vs. non-emergency?
Call 911 for emergencies requiring immediate response:Fire, smoke, or smell of gasMedical emergencies (chest pain, difficulty breathing, severe bleeding, unconsciousness)Vehicle accidents with injuriesAny situation requiring police, fire, or ambulance immediatelyCall our non-emergency number (817) 295-9539 for:General questions about our servicesStation tours or community eventsNon-urgent requests (blood pressure checks, smoke detector...
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Emergency Response
Why does a fire truck respond to medical calls?
A fire truck will sometimes arrive at an incident first because it is the closest emergency unit to the emergency scene and we are committed to getting help to your location as fast as possible. All emergency response personnel are well-trained in providing Emergency Medical Services. We have several personnel...
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Check Your Smoke Alarm Placement
Smoke alarms should be installed on every level of your home, inside every bedroom, and outside each sleeping area. Mount them on the ceiling or high on a wall, 6 to 8 inches below the ceiling. Avoid placing them near windows, doors, or ducts where drafts could interfere with their operation.
Grease Fires and Water Do Not Mix
Never throw water on a grease fire — it will cause the burning oil to explode and spread the fire rapidly. Instead, turn off the heat source, carefully slide a lid over the pan to smother the flames, and leave it covered until it cools completely. If the fire is too large to control, evacuate and call 911.