FAQ
Emergency Response
Why use lights and sirens at night?
The purpose of emergency warning equipment is to let drivers and pedestrians know that an emergency vehicle is on the way to an emergency. Texas state law as well as our standard operating procedures require that our drivers utilize emergency warning equipment during emergency response regardless of the time of day. We also encourage our drivers to use good judgment in determining whether emergency response is necessary in an effort to limit any inconvenience to the public.
More Answers About Emergency Response
Emergency Response
What should I do when approached by emergency vehicles?
When you notice an approaching emergency vehicle, immediately pull to the right and stop. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop, preferably one or two car lengths back from the intersection if possible...
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Emergency Response
When should I call 911 vs. non-emergency?
Call 911 for emergencies requiring immediate response:Fire, smoke, or smell of gasMedical emergencies (chest pain, difficulty breathing, severe bleeding, unconsciousness)Vehicle accidents with injuriesAny situation requiring police, fire, or ambulance immediatelyCall our non-emergency number (817) 295-9539 for:General questions about our servicesStation tours or community eventsNon-urgent requests (blood pressure checks, smoke detector...
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Emergency Response
Why does a fire truck respond to medical calls?
A fire truck will sometimes arrive at an incident first because it is the closest emergency unit to the emergency scene and we are committed to getting help to your location as fast as possible. All emergency response personnel are well-trained in providing Emergency Medical Services. We have several personnel...
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Two Ways Out of Every Room
Every family member should know at least two ways out of every room in the house in case one exit is blocked by fire. Practice your home escape plan at least twice a year with everyone in the household, including children. Pick a meeting spot outside — like a mailbox or tree — so everyone can be accounted for.
You Have Less Than 3 Minutes
In a modern home fire, you may have less than 3 minutes to escape once the smoke alarm sounds. Synthetic materials in furniture and building products burn faster and hotter than natural materials, cutting escape time dramatically compared to 30 years ago.